M+
K
BACKGROUND
Mercury Financial, a US-based provider of consumer-friendly credit products, needed a mobile-first experience that would give cardholders intuitive, self-service control over their accounts. The goal was to move beyond traditional card management into a personalized, engagement-driven digital experience.
THE CHALLENGES
Addressing
critical gaps
Cardholders had no streamlined way to view balances, manage payments, or track transactions on mobile, forcing reliance on manual channels and increasing support overhead.
Without personalized touchpoints, customers had little reason to engage beyond monthly payments, leading to missed opportunities in retention and credit-building.
With a growing user base across diverse devices and OS versions, ensuring consistent quality with every release was becoming increasingly difficult to manage manually.
THE CHALLENGES
Addressing
critical gaps
Cardholders had no streamlined way to view balances, manage payments, or track transactions on mobile, forcing reliance on manual channels and increasing support overhead.
Without personalized touchpoints, customers had little reason to engage beyond monthly payments, leading to missed opportunities in retention and credit-building.
With a growing user base across diverse devices and OS versions, ensuring consistent quality with every release was becoming increasingly difficult to manage manually.
THE ROBOSOFT SOLUTION
We built native Android and iOS apps using Kotlin and Swift respectively, with Android Studio and Xcode as IDEs, delivering platform-optimized performance and interactions.
We designed intuitive flows for balance views, payments, transaction tracking, and card management, giving cardholders instant, self-service control over their accounts.
We integrated Braze for push notifications, reminders, and personalized offers across channels, driving timely engagement based on spending habits and payment behavior.
TestNG framework-powered automated regression testing, with scripts covering critical happy flows, invoked via BrowserStack across multiple devices for cross-platform reliability.
THE ROBOSOFT SOLUTION
We built native Android and iOS apps using Kotlin and Swift respectively, with Android Studio and Xcode as IDEs, delivering platform-optimized performance and interactions.
We designed intuitive flows for balance views, payments, transaction tracking, and card management, giving cardholders instant, self-service control over their accounts.
We integrated Braze for push notifications, reminders, and personalized offers across channels, driving timely engagement based on spending habits and payment behavior.
TestNG framework-powered automated regression testing, with scripts covering critical happy flows, invoked via BrowserStack across multiple devices for cross-platform reliability.
Clear outcomes
that drive growth
The app crossed 1.5 million downloads and 476K active devices, establishing Mercury as a digitally accessible credit card brand in the US market.
A 4.8 average rating across app stores reflected the quality of the cardholder experience, driving organic growth and lower acquisition costs.
Transaction costs dropped from $4.25 to $0.10, transforming the unit economics of card servicing and unlocking significant operational savings.
Build and scale financial solutions through secure engineering
