case stusy

Seamless platform migration for advisors and investors

10

K+

Customer accounts migrated
Case Study
Industry :Fintech & Wealth Management
Platform :
laptop | mobile
Services :Custom Software Development, UI/UX Design

BACKGROUND

Consolidating platforms after a strategic acquisition

HSBC Mutual Fund, one of Asia's leading AMCs serving over 1 million customers, acquired L&T Investment Management in November 2022. Robosoft was engaged to migrate, merge, and consolidate mutual fund schemes onto a single unified platform, ensuring continuity for both investors and advisors.

THE CHALLENGES

Addressing

critical gaps

Complex data landscape

Complex data landscape

Sensitive customer data, including scheme masters, transaction histories, and portfolio records, was spread across disparate systems with no unified structure for consolidation.

Compliance 

Compliance 

Regulatory changes had to be implemented alongside the migration, with no room for gaps in compliance coverage during a high-stakes transition window.

User experience 

User experience 

Both investors and advisors relied on existing digital touchpoints daily. Any disruption in usability or access during the transition risked adoption and trust.

Integrated Approach

THE ROBOSOFT SOLUTION

An integrated approach

Scheme mapping and consolidation 

Scheme mapping and consolidation 

We accurately mapped source-to-target schemes and defined consolidation rules, ensuring smooth customer data transfer and portfolio alignment in the post-merger scenario. 

Automated data migration 

Automated data migration 

MySQL stored procedures enabled efficient, standards-compliant migration of user data, master tables, and transaction records with built-in integrity checks throughout. 

UX redesign 

UX redesign 

We revamped the UI/UX across investor and advisor portals and mobile apps, aligning every touchpoint with HSBC's digital guidelines for a consistent brand experience. 

Cloud migration 

Cloud migration 

We migrated the L&T environment to HSBC's Google Cloud Platform, configuring servers to optimize performance, enable disaster recovery, and deliver a seamless user experience.  

glow
KEY FEATURES
feature
VALUES DELIVERED

Clear outcomes

that drive growth

Zero-disruption transition 
Zero-disruption transition 

Zero-disruption transition 

Over 10,000 customer accounts were transitioned without service interruption, preserving investor and advisor trust through a seamless changeover. 

Unified post-merger platform 

Unified post-merger platform 

Investors now operate on a single consolidated platform with no scheme overlap, simplifying portfolio management and long-term account servicing. 

Future-ready infrastructure 

Future-ready infrastructure 

The move to Google Cloud Platform positioned HSBC Mutual Fund for scalable growth, improved disaster recovery, and faster delivery of compliance updates. 

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