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Background
The largest automobile association in the US partnered with Robosoft to modernize its digital ecosystem, unifying member management, roadside assistance, and travel services into a seamless experience across multiple clubs and time zones.
The challenges
Addressing the
critical gaps
Member management, customer relations, sales, and point-of-sale functions operated as disconnected systems, creating inefficiencies and inconsistent experiences across clubs.
Road members needed an easy way to request assistance without having to disengage from active driving control.
Supporting over 20 clubs across three time zones required round-the-clock coverage, consistent service levels, and fast turnaround for high-priority issues.
The challenges
Addressing the
critical gaps
Member management, customer relations, sales, and point-of-sale functions operated as disconnected systems, creating inefficiencies and inconsistent experiences across clubs.
Road members needed an easy way to request assistance without having to disengage from active driving control.
Supporting over 20 clubs across three time zones required round-the-clock coverage, consistent service levels, and fast turnaround for high-priority issues.
The Robosoft solution
We provided end-to-end production support, feature enhancements, and testing for Connect Suite, an integrated set of Java-based web applications managing members across the US.
We developed Alexa and Google Assistant skills by modifying the client's AI Hub and existing source code, enabling members to request roadside assistance through voice commands.
We integrated communication tools like Vonage to improve customer engagement across channels, reducing turnaround time for member queries and service requests.
We delivered 24/7 production support with SLA monitoring for high-priority issues, ensuring consistent service quality across all clubs and time zones.
The Robosoft solution
We provided end-to-end production support, feature enhancements, and testing for Connect Suite, an integrated set of Java-based web applications managing members across the US.
We developed Alexa and Google Assistant skills by modifying the client's AI Hub and existing source code, enabling members to request roadside assistance through voice commands.
We integrated communication tools like Vonage to improve customer engagement across channels, reducing turnaround time for member queries and service requests.
We delivered 24/7 production support with SLA monitoring for high-priority issues, ensuring consistent service quality across all clubs and time zones.
Clear outcomes
that drive growth
Disconnected systems were consolidated into a unified platform, giving members and staff a single, consistent experience across all service touchpoints.
Members can now request roadside help hands-free through Alexa and Google Assistant, making critical services accessible when it matters most.
Seven successful releases and continuous SLA-monitored support ensured uninterrupted service delivery for millions of members nationwide.
Build digital experiences that drive customer loyalty
