Digital healthcare platform
for cancer patients,
crafted with care
Background
A leading oncology specialist platform in the US is dedicated to helping health plans, employers, oncologists, and patients navigate the physical, mental, and financial toll of cancer. Its special cancer care management platform spans both web and mobile.
We partnered with them to provide a completely refreshed customer experience to millions of cancer patients seeking better care and support.
We partnered with them to provide a completely refreshed customer experience to millions of cancer patients seeking better care and support.
The challenges
In healthcare, the patient - healthcare provider relationship is crucial for the peace of mind of patients. A leading oncology specialist aims to strengthen this connection by providing timely physical, mental, and financial aid to millions of cancer patients around the world through its platform. However, it faced several key challenges that impacted its effectiveness.
Poorly designed UX/UI led to abandoned user journeys, frustrating users and causing disengagement.
Accessibility and security defects delayed operations, requiring time-consuming resolutions and raising concerns about patient privacy.
A desynchronized codebase between the website and app hindered timely patient interventions and disrupted support delivery.
The Robosoft solution
Complete design refresh of the whole platform to offer a unified experience to users across the web and native mobile app.
Valuable functional and design-level inputs provided to the stakeholders through our strong Digital Consulting and Design expertise.
Rewrote the entire codebase using Flutter to build a responsive web version of the cancer care management platform.
Enhanced functionality of the platform with third party integrations such as iOS push notifications and Floating Livechat.
Accessibility and security bug resolutions with robust codes and framework.
Reduced UAT defects enabling the platform to deliver services as expected to its user base.
Key features
Sign-up and login
A simplified login interface, allowing users to log in with email and password or sign up using their insurance membership number and basic details.
Home dashboard
A simple, intuitive dashboard enabling patients to live chat with a nurse, book appointments, find peer mentors, and seek support.
Library
Collection of health-based articles with added functionality to perform text search.
My account
Displays the account information of the user including their personal information, address, and option to reset password or delete account.
Key technologies
Flutter
Firebase Cloud Messaging
Firebase Dynamic Links
Active Directory B2C
Function App
Microsoft Dynamics 365
Flutter
Firebase Cloud Messaging
Firebase Dynamic Links
Active Directory B2C
Function App
Microsoft Dynamics 365
Flutter
Firebase Cloud Messaging
Firebase Dynamic Links
Active Directory B2C
Function App
Microsoft Dynamics 365
prev
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Active Directory B2C
Function App
Microsoft Dynamics 365
Flutter
Firebase Cloud Messaging
Firebase Dynamic Links
Active Directory B2C
Function App
Microsoft Dynamics 365
Flutter
Firebase Cloud Messaging
Firebase Dynamic Links
prev
next
Value delivered
600+
active users
99.87%
average uptime
3 Mn+
patients currently served
The cancer care platform was awarded the Best Overall Digital Patient Experience in the consumer disease-focused category by the eHealthcare Leadership Awards.
Connect with us to craft scalable digital platforms that maximize business results.
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