Connecting with users for
connected experiences
Make productivity at
co-working spaces easy
A multi-platform connected
workspace solution for co-working
spaces and IT parks.
workspace solution for co-working
spaces and IT parks.
CapitaLand is one of Asia’s largest diversified real estate groups with a portfolio spanning integrated developments, retail, office, lodging, residential, business parks, industrial, logistics and data centers. Headquartered in Singapore, it has an active presence in India, Vietnam, Australia, Europe and the USA.
We partnered with CapitaLand India to create CapitaStar@Work - a simple, unified platform for coworking space and IT parks for the local market. The app aims to enrich the workplace experience with convenience, connectivity and community at the core. It is a plug-and-play workspace solution to businesses and professionals combining 'pay-as-you-use' and Bridge+, a membership community - all aimed at building tenants and ecosystem partners to collaborate and develop a culture of innovation.
At Robosoft, we believe in driving product development through consumer understanding. We led a series of workshops to understand user needs and pain points.
DISCOVERY
Duration: 2 days
Duration: 2 days
WORKSHOP
Duration: 3 days
Duration: 3 days
Business Needs
Understanding Users 
Mapping Pain Points
Experience Pillars
At the end of this process, we defined the key experience pillars.
At the end of this process, we defined the key experience pillars.
Convenience & Utility Driven
Convenience-of- use with upfront, actionable services for the users to explore.
Convenience-of- use with upfront, actionable services for the users to explore.
Time-Efficient Journeys
Intuitive journeys that help users perform actions and make quick bookings.
Intuitive journeys that help users perform actions and make quick bookings.
Realtime Feedback
Seamless sync between admin portals and app makes realtime updates and feedback efficient.
Seamless sync between admin portals and app makes realtime updates and feedback efficient.
Simplified Communication
Precise and clear communication through universal icons and simple language.
Precise and clear communication through universal icons and simple language.
Bringing it all alive:
the development process
We worked on multiple features and created a platform that can do it all. We implemented a complete end-to-end microservice based architecture while developing the platform. This architecture ensures no stoppages and hence no downtime in case of failure of any module. We also designed the platform to be in a close loop. So now in case of any issues with facilities booking, admins can immediately address the same.
CapitaLand Admin,
Co Admin-UserTenant Admin,
Co Admin-User
CapitaLand
Admin user
the development process
We worked on multiple features and created a platform that can do it all. We implemented a complete end-to-end microservice based architecture while developing the platform. This architecture ensures no stoppages and hence no downtime in case of failure of any module. We also designed the platform to be in a close loop. So now in case of any issues with facilities booking, admins can immediately address the same.
Bridge+ User
Guest - User
Parkite - User
Parkite - User
CapitaLand Admin,Co Admin-User
Tenant Admin,Co Admin-User
CapitaLand
Admin user
Make productivity at
co-working spaces easy
co-working spaces easy
A multi-platform connected
workspace solution for co-working
spaces and IT parks.
workspace solution for co-working
spaces and IT parks.
CapitaLand is one of Asia’s largest diversified real estate groups with a portfolio spanning integrated developments, retail, office, lodging, residential, business parks, industrial, logistics and data centers. Headquartered in Singapore, it has an active presence in India, Vietnam, Australia, Europe and the USA.
We partnered with CapitaLand India to create CapitaStar@Work - a simple, unified platform for coworking space and IT parks for the local market. The app aims to enrich the workplace experience with convenience, connectivity and community at the core. It is a plug-and-play workspace solution to businesses and professionals combining 'pay-as-you-use' and Bridge+, a membership community - all aimed at building tenants and ecosystem partners to collaborate and develop a culture of innovation.
Connecting with users for
connected experiences
connected experiences
At Robosoft, we believe in driving product development through consumer understanding. We led a series of workshops to understand user needs and pain points.
DISCOVERY
Duration: 2 days
Duration: 2 days
WORKSHOP
Duration: 3 days
Duration: 3 days
Business NeedsUnderstanding Users Mapping Pain Points 03
Mapping Pain Points
We understood that there were several offline processes which resulted in unproductive work and friction across the users. We then mapped the User Journey for each stake holder from 'creating an event' (for the CapitaLand Admin) to 'Checking in a visitor invited by a tenant member' (for the security guards).
We understood that there were several offline processes which resulted in unproductive work and friction across the users. We then mapped the User Journey for each stake holder from 'creating an event' (for the CapitaLand Admin) to 'Checking in a visitor invited by a tenant member' (for the security guards).
04
Feature Mapping
Exploring pre-defined feature-types mapped against user types across multiple devices
Exploring pre-defined feature-types mapped against user types across multiple devices
05
Tech Integration
Tech integration was the next step to make sure we deliver a seamless experience including Automatic number-plate recognition (ANPR), QR Code implementation and more.
Tech integration was the next step to make sure we deliver a seamless experience including Automatic number-plate recognition (ANPR), QR Code implementation and more.
01
Business Needs
02
Understanding Users
Our deep-dive of user needs and pain points covered various stakeholders - from a Bridge+ tenant to the security guard at the facility.
Our deep-dive of user needs and pain points covered various stakeholders - from a Bridge+ tenant to the security guard at the facility.
03
Mapping Pain Points
We understood that there were several offline processes which resulted in unproductive work and friction across the users. We then mapped the User Journey for each stake holder from 'creating an event' (for the CapitaLand Admin) to 'Checking in a visitor invited by a tenant member' (for the security guards).
We understood that there were several offline processes which resulted in unproductive work and friction across the users. We then mapped the User Journey for each stake holder from 'creating an event' (for the CapitaLand Admin) to 'Checking in a visitor invited by a tenant member' (for the security guards).
04
Feature Mapping
Exploring pre-defined feature-types mapped against user types across multiple devices
Exploring pre-defined feature-types mapped against user types across multiple devices
05
Tech Integration
Tech integration was the next step to make sure we deliver a seamless experience including Automatic number-plate recognition (ANPR), QR Code implementation and more.
Tech integration was the next step to make sure we deliver a seamless experience including Automatic number-plate recognition (ANPR), QR Code implementation and more.
01
Business Needs
02
Understanding Users
Our deep-dive of user needs and pain points covered various stakeholders - from a Bridge+ tenant to the security guard at the facility.
Our deep-dive of user needs and pain points covered various stakeholders - from a Bridge+ tenant to the security guard at the facility.
03
Mapping Pain Points
We understood that there were several offline processes which resulted in unproductive work and friction across the users. We then mapped the User Journey for each stake holder from 'creating an event' (for the CapitaLand Admin) to 'Checking in a visitor invited by a tenant member' (for the security guards).
We understood that there were several offline processes which resulted in unproductive work and friction across the users. We then mapped the User Journey for each stake holder from 'creating an event' (for the CapitaLand Admin) to 'Checking in a visitor invited by a tenant member' (for the security guards).
Experience Pillars
At the end of this process, we defined the key experience pillars.
Convenience & Utility Driven
Convenience-of- use with upfront, actionable services for the users to explore.
Convenience-of- use with upfront, actionable services for the users to explore.
Time-Efficient Journeys
Intuitive journeys that help users perform actions and make quick bookings.
Intuitive journeys that help users perform actions and make quick bookings.
Realtime Feedback
Seamless sync between admin portals and app makes realtime updates and feedback efficient.
Seamless sync between admin portals and app makes realtime updates and feedback efficient.
Simplified Communication
Precise and clear communication through universal icons and simple language.
Precise and clear communication through universal icons and simple language.
Bringing it all alive:
the development process
We worked on multiple features and created a platform that can do it all. We implemented a complete end-to-end microservice based architecture while developing the platform. This architecture ensures no stoppages and hence no downtime in case of failure of any module. We also designed the platform to be in a close loop. So now in case of any issues with facilities booking, admins can immediately address the same.CapitaLand Admin,
Co Admin-UserTenant Admin,
Co Admin-User
CapitaLand
Admin user
the development process
We worked on multiple features and created a platform that can do it all. We implemented a complete end-to-end microservice based architecture while developing the platform. This architecture ensures no stoppages and hence no downtime in case of failure of any module. We also designed the platform to be in a close loop. So now in case of any issues with facilities booking, admins can immediately address the same.
Bridge+ User
Guest - User
Parkite - User
Parkite - User
CapitaLand Admin,Co Admin-User
Tenant Admin,Co Admin-User
CapitaLand
Admin user
Technologies, frameworks &integrations
APM integration
QR Code Generator
Office RD
PMS/ANPR
SMS & Email Service
Push notifications
A connected experience designed to work:
Key Features
Key Features
Visitor Management
System (VMS)
Tenants can self invite or create invites for guests for client meetings or interviews. The guests are assigned dynamic QR Codes which they can use to enter the premises and access the specified facilities. These include booking a meeting room, private suite etc. We also did third-party integrations with a carpooling service, Quick Ride, for hassle-free transportation within the IT park.
System (VMS)
Tenants can self invite or create invites for guests for client meetings or interviews. The guests are assigned dynamic QR Codes which they can use to enter the premises and access the specified facilities. These include booking a meeting room, private suite etc. We also did third-party integrations with a carpooling service, Quick Ride, for hassle-free transportation within the IT park.
Parking Management
System (PMS)
We introduced IoT and QR Codes in their PMS to ensure proper management of their parking facilities. QR Codes act as a fail-safe in case the Automatic Number Plate Reader (ANPR) fails. Each guest/tenant is assigned a unique QR Code upon booking a parking space.
System (PMS)
We introduced IoT and QR Codes in their PMS to ensure proper management of their parking facilities. QR Codes act as a fail-safe in case the Automatic Number Plate Reader (ANPR) fails. Each guest/tenant is assigned a unique QR Code upon booking a parking space.
Proptech solutions
We built the admin portals for CapitaLand India and Tenant Admins and configured the necessary features on the mobile app. The solution not only provides the building info but also provides navigation and virtual tours to the user. The use of VR technology enables the tenants to customize the conference hall/booked space according to their liking. The solution also took care of other customer facing events in the IT parks such as business events and promotions, visitor parking, and leasing facilities of coworking spaces with a proper payment gateway. We also revamped CapitaLand India’s ‘Fix it’ incident management system with the ability to raise and resolve tickets. We took special care of regulatory compliance by introducing the ‘Fire warden’ feature which is used for regular fire drills and ensures safety for tenants and visitors. The introduction of dynamic QR Codes in their security guard app ensures proper attendance maintenance of visitors with assigned badges.
We built the admin portals for CapitaLand India and Tenant Admins and configured the necessary features on the mobile app. The solution not only provides the building info but also provides navigation and virtual tours to the user. The use of VR technology enables the tenants to customize the conference hall/booked space according to their liking. The solution also took care of other customer facing events in the IT parks such as business events and promotions, visitor parking, and leasing facilities of coworking spaces with a proper payment gateway. We also revamped CapitaLand India’s ‘Fix it’ incident management system with the ability to raise and resolve tickets. We took special care of regulatory compliance by introducing the ‘Fire warden’ feature which is used for regular fire drills and ensures safety for tenants and visitors. The introduction of dynamic QR Codes in their security guard app ensures proper attendance maintenance of visitors with assigned badges.
Events and lease of
facilities
The app allows free and easy management of event bookings and other leasing activities of the IT park. Upon booking a meeting room, an automated SMS is sent to the user with a QR Code. A proper payment gateway makes it easier for tenants and CapitaLand India admins to keep track of all the bookings done. The app also supports multi-geo bookings i.e. the user can book a meeting room anywhere outside the premises.
facilities
The app allows free and easy management of event bookings and other leasing activities of the IT park. Upon booking a meeting room, an automated SMS is sent to the user with a QR Code. A proper payment gateway makes it easier for tenants and CapitaLand India admins to keep track of all the bookings done. The app also supports multi-geo bookings i.e. the user can book a meeting room anywhere outside the premises.
Technologies, frameworks &integrations
APM integration
PMS/ANPR
QR Code Generator
SMS & Email Service
Office RD
Push notifications
A connected experience
designed to work:
Key Features
designed to work:
Key Features
Visitor Management
System (VMS)
Tenants can self invite or create invites for guests for client meetings or interviews. The guests are assigned dynamic QR Codes which they can use to enter the premises and access the specified facilities. These include booking a meeting room, private suite etc. We also did third-party integrations with a carpooling service, Quick Ride, for hassle-free transportation within the IT park.
System (VMS)
Tenants can self invite or create invites for guests for client meetings or interviews. The guests are assigned dynamic QR Codes which they can use to enter the premises and access the specified facilities. These include booking a meeting room, private suite etc. We also did third-party integrations with a carpooling service, Quick Ride, for hassle-free transportation within the IT park.
Parking Management
System (PMS)
We introduced IoT and QR Codes in their PMS to ensure proper management of their parking facilities. QR Codes act as a fail-safe in case the Automatic Number Plate Reader (ANPR) fails. Each guest/tenant is assigned a unique QR Code upon booking a parking space.
System (PMS)
We introduced IoT and QR Codes in their PMS to ensure proper management of their parking facilities. QR Codes act as a fail-safe in case the Automatic Number Plate Reader (ANPR) fails. Each guest/tenant is assigned a unique QR Code upon booking a parking space.
Proptech solutions
We built the admin portals for CapitaLand India and Tenant Admins and configured the necessary features on the mobile app. The solution not only provides the building info but also provides navigation and virtual tours to the user. The use of VR technology enables the tenants to customize the conference hall/booked space according to their liking. The solution also took care of other customer facing events in the IT parks such as business events and promotions, visitor parking, and leasing facilities of coworking spaces with a proper payment gateway. We also revamped CapitaLand India’s ‘Fix it’ incident management system with the ability to raise and resolve tickets. We took special care of regulatory compliance by introducing the ‘Fire warden’ feature which is used for regular fire drills and ensures safety for tenants and visitors. The introduction of dynamic QR Codes in their security guard app ensures proper attendance maintenance of visitors with assigned badges.
We built the admin portals for CapitaLand India and Tenant Admins and configured the necessary features on the mobile app. The solution not only provides the building info but also provides navigation and virtual tours to the user. The use of VR technology enables the tenants to customize the conference hall/booked space according to their liking. The solution also took care of other customer facing events in the IT parks such as business events and promotions, visitor parking, and leasing facilities of coworking spaces with a proper payment gateway. We also revamped CapitaLand India’s ‘Fix it’ incident management system with the ability to raise and resolve tickets. We took special care of regulatory compliance by introducing the ‘Fire warden’ feature which is used for regular fire drills and ensures safety for tenants and visitors. The introduction of dynamic QR Codes in their security guard app ensures proper attendance maintenance of visitors with assigned badges.
Events and lease of
facilities
The app allows free and easy management of event bookings and other leasing activities of the IT park. Upon booking a meeting room, an automated SMS is sent to the user with a QR Code. A proper payment gateway makes it easier for tenants and CapitaLand India admins to keep track of all the bookings done. The app also supports multi-geo bookings i.e. the user can book a meeting room anywhere outside the premises.
facilities
The app allows free and easy management of event bookings and other leasing activities of the IT park. Upon booking a meeting room, an automated SMS is sent to the user with a QR Code. A proper payment gateway makes it easier for tenants and CapitaLand India admins to keep track of all the bookings done. The app also supports multi-geo bookings i.e. the user can book a meeting room anywhere outside the premises.
Business Impact*
*As of Sept 2022
Users love CapitaStar@Work
The app has an average rating of 5.0 on App Store and 4.5 on the Play Store.
Client testimonial
“Our experience working with Robosoft has been quite good in terms of product and outcomes. We were in the market looking for an app developer company to partner with us and develop our CapitaStar@Work app for India business. The end goal is to bring our customers and their employees onto a digital platform through which we can engage with them directly. The objective was to integrate our solutions as a whole such as visitor management system, parking management system, ticketing system management into a single app. CapitaStar@Work developed in conjunction with Robosoft caters to our requirements and surely will make life simpler for our users. I would recommend Robosoft to others because it is a good organization to implement technology interventions in any traditional manufacturing, real estate, or brick and mortar industry.”
Deepak Porayath
Head - Bangalore Operations
CapitaLand India
CapitaLand India
Create digital experiences that Simplify Lives
