Connecting with users for
connected experiences
Make productivity at
co-working spaces easy
A multi-platform connected
workspace solution for co-working
spaces and IT parks.
workspace solution for co-working
spaces and IT parks.
CapitaLand is one of Asia’s largest diversified real estate groups with a portfolio spanning integrated developments, retail, office, lodging, residential, business parks, industrial, logistics and data centers. Headquartered in Singapore, it has an active presence in India, Vietnam, Australia, Europe and the USA.
We partnered with CapitaLand India to create CapitaStar@Work - a simple, unified platform for coworking space and IT parks for the local market. The app aims to enrich the workplace experience with convenience, connectivity and community at the core. It is a plug-and-play workspace solution to businesses and professionals combining 'pay-as-you-use' and Bridge+, a membership community - all aimed at building tenants and ecosystem partners to collaborate and develop a culture of innovation.
At Robosoft, we believe in driving product development through consumer understanding. We led a series of workshops to understand user needs and pain points.
DISCOVERY
Duration: 2 days
Duration: 2 days
WORKSHOP
Duration: 3 days
Duration: 3 days
Business Needs
Understanding Users 
Mapping Pain Points
Experience Pillars
At the end of this process, we defined the key experience pillars.
At the end of this process, we defined the key experience pillars.
Convenience & Utility Driven
Convenience-of- use with upfront, actionable services for the users to explore.
Convenience-of- use with upfront, actionable services for the users to explore.
Time-Efficient Journeys
Intuitive journeys that help users perform actions and make quick bookings.
Intuitive journeys that help users perform actions and make quick bookings.
Realtime Feedback
Seamless sync between admin portals and app makes realtime updates and feedback efficient.
Seamless sync between admin portals and app makes realtime updates and feedback efficient.
Simplified Communication
Precise and clear communication through universal icons and simple language.
Precise and clear communication through universal icons and simple language.
Bringing it all alive:
the development process
We worked on multiple features and created a platform that can do it all. We implemented a complete end-to-end microservice based architecture while developing the platform. This architecture ensures no stoppages and hence no downtime in case of failure of any module. We also designed the platform to be in a close loop. So now in case of any issues with facilities booking, admins can immediately address the same.
CapitaLand Admin,
Co Admin-UserTenant Admin,
Co Admin-User
CapitaLand
Admin user
the development process
We worked on multiple features and created a platform that can do it all. We implemented a complete end-to-end microservice based architecture while developing the platform. This architecture ensures no stoppages and hence no downtime in case of failure of any module. We also designed the platform to be in a close loop. So now in case of any issues with facilities booking, admins can immediately address the same.
Bridge+ User
Guest - User
Parkite - User
Parkite - User
CapitaLand Admin,Co Admin-User
Tenant Admin,Co Admin-User
CapitaLand
Admin user
Make productivity at
co-working spaces easy
co-working spaces easy
A multi-platform connected
workspace solution for co-working
spaces and IT parks.
workspace solution for co-working
spaces and IT parks.
CapitaLand is one of Asia’s largest diversified real estate groups with a portfolio spanning integrated developments, retail, office, lodging, residential, business parks, industrial, logistics and data centers. Headquartered in Singapore, it has an active presence in India, Vietnam, Australia, Europe and the USA.
We partnered with CapitaLand India to create CapitaStar@Work - a simple, unified platform for coworking space and IT parks for the local market. The app aims to enrich the workplace experience with convenience, connectivity and community at the core. It is a plug-and-play workspace solution to businesses and professionals combining 'pay-as-you-use' and Bridge+, a membership community - all aimed at building tenants and ecosystem partners to collaborate and develop a culture of innovation.
Connecting with users for
connected experiences
connected experiences
At Robosoft, we believe in driving product development through consumer understanding. We led a series of workshops to understand user needs and pain points.
DISCOVERY
Duration: 2 days
Duration: 2 days
WORKSHOP
Duration: 3 days
Duration: 3 days
Business NeedsUnderstanding Users Mapping Pain Points 03
Mapping Pain Points
We understood that there were several offline processes which resulted in unproductive work and friction across the users. We then mapped the User Journey for each stake holder from 'creating an event' (for the CapitaLand Admin) to 'Checking in a visitor invited by a tenant member' (for the security guards).
We understood that there were several offline processes which resulted in unproductive work and friction across the users. We then mapped the User Journey for each stake holder from 'creating an event' (for the CapitaLand Admin) to 'Checking in a visitor invited by a tenant member' (for the security guards).
04
Feature Mapping
Exploring pre-defined feature-types mapped against user types across multiple devices
Exploring pre-defined feature-types mapped against user types across multiple devices
05
Tech Integration
Tech integration was the next step to make sure we deliver a seamless experience including Automatic number-plate recognition (ANPR), QR Code implementation and more.
Tech integration was the next step to make sure we deliver a seamless experience including Automatic number-plate recognition (ANPR), QR Code implementation and more.
01
Business Needs
02
Understanding Users
Our deep-dive of user needs and pain points covered various stakeholders - from a Bridge+ tenant to the security guard at the facility.
Our deep-dive of user needs and pain points covered various stakeholders - from a Bridge+ tenant to the security guard at the facility.
03
Mapping Pain Points
We understood that there were several offline processes which resulted in unproductive work and friction across the users. We then mapped the User Journey for each stake holder from 'creating an event' (for the CapitaLand Admin) to 'Checking in a visitor invited by a tenant member' (for the security guards).
We understood that there were several offline processes which resulted in unproductive work and friction across the users. We then mapped the User Journey for each stake holder from 'creating an event' (for the CapitaLand Admin) to 'Checking in a visitor invited by a tenant member' (for the security guards).
04
Feature Mapping
Exploring pre-defined feature-types mapped against user types across multiple devices
Exploring pre-defined feature-types mapped against user types across multiple devices
05
Tech Integration
Tech integration was the next step to make sure we deliver a seamless experience including Automatic number-plate recognition (ANPR), QR Code implementation and more.
Tech integration was the next step to make sure we deliver a seamless experience including Automatic number-plate recognition (ANPR), QR Code implementation and more.
01
Business Needs
02
Understanding Users
Our deep-dive of user needs and pain points covered various stakeholders - from a Bridge+ tenant to the security guard at the facility.
Our deep-dive of user needs and pain points covered various stakeholders - from a Bridge+ tenant to the security guard at the facility.
03
Mapping Pain Points
We understood that there were several offline processes which resulted in unproductive work and friction across the users. We then mapped the User Journey for each stake holder from 'creating an event' (for the CapitaLand Admin) to 'Checking in a visitor invited by a tenant member' (for the security guards).
We understood that there were several offline processes which resulted in unproductive work and friction across the users. We then mapped the User Journey for each stake holder from 'creating an event' (for the CapitaLand Admin) to 'Checking in a visitor invited by a tenant member' (for the security guards).
Experience Pillars
At the end of this process, we defined the key experience pillars.
Convenience & Utility Driven
Convenience-of- use with upfront, actionable services for the users to explore.
Convenience-of- use with upfront, actionable services for the users to explore.
Time-Efficient Journeys
Intuitive journeys that help users perform actions and make quick bookings.
Intuitive journeys that help users perform actions and make quick bookings.
Realtime Feedback
Seamless sync between admin portals and app makes realtime updates and feedback efficient.
Seamless sync between admin portals and app makes realtime updates and feedback efficient.
Simplified Communication
Precise and clear communication through universal icons and simple language.
Precise and clear communication through universal icons and simple language.
Bringing it all alive:
the development process
We worked on multiple features and created a platform that can do it all. We implemented a complete end-to-end microservice based architecture while developing the platform. This architecture ensures no stoppages and hence no downtime in case of failure of any module. We also designed the platform to be in a close loop. So now in case of any issues with facilities booking, admins can immediately address the same.CapitaLand Admin,
Co Admin-UserTenant Admin,
Co Admin-User
CapitaLand
Admin user
the development process
We worked on multiple features and created a platform that can do it all. We implemented a complete end-to-end microservice based architecture while developing the platform. This architecture ensures no stoppages and hence no downtime in case of failure of any module. We also designed the platform to be in a close loop. So now in case of any issues with facilities booking, admins can immediately address the same.
Bridge+ User
Guest - User
Parkite - User
Parkite - User
CapitaLand Admin,Co Admin-User
Tenant Admin,Co Admin-User
CapitaLand
Admin user
